In case you are unsatisfied with the received purchase, we request you to reach us at support@fdwfavor.shop with your order details, and we shall revert back to you at the earliest with the details of return shipping process. Please note that if the item is crashed during the transportation, we will bear the shipping fee. However, if the item being returned without any problem, you need to pay for the shipping fee.



Returns

we are happy to assist you with returns subject to following criteria:

The product be purchased only from support@fdwfavor.shop and not from any other retailer be it online or offline.

Return request should be raised within 30 business days from the date of delivery.We will not be able to offer a refund or exchange for any orders that exceed the 30 business day refund period.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Products should be unused with all the tags and original packaging should remain intact and should be sent along with the products.

Product should reach us in sellable condition.

Kindly note that during a promotion, specific rules will apply for returning a promotional product or freebies if the correct product has been delivered, only in case we send a wrong product or wrong size we will accept return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

*After we receive and check it, we would refund you in usually 3~5 working days. We need to check the packages, restock the items in good condition, and so on. It may take a certain time, especially in rush hours.
If we could not find the returned packages and your tracking numbers show the packages have been delivered, we promise to refund in 5 working days.



Delay in receiving the order

If you don’t receive your products and you can’t track it, we recommend reaching us by mail so that we can assist you with right details. We shall handle such issues strictly and take necessary steps to resolve it at the earliest.

In such an event, we can cancel your order and process your refunds the money in your banking account or track your order and expedite the shipment.

you will not be entitled for any cash refunds as per our policy.

Return will only be made in form of credit to your Bank account.



Exchange

Unfortunately, we are unable to process exchanges at the moment. We apologize for this inconvenience. If you have received an incorrect or defective item, please send your request to our customer service team, and you will receive a response as soon as possible